Kath sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
I am receiving exceptionally poor customer service from Samsung UK.
My emails are being ignored and Mr Sean seems to think he is the highest escalation point within your entire organisation.
I have returned my Note 7 and have not received my refund.
I was offered a laughably small amount of compensation in the form of a voucher. The order using that voucher has failed twice with no explanation. Order is confirmed and payment is reserved then it disappears.
UK Customer Service believe saying sorry is enough so this terrible experience.
Please escalate this to someone in the UK who is not Sean and he is unhelpful and rude.