James Gary Kemp sent a message to David V. Auld - President and Chief Executive Officer of D.R. Horton Inc. - Email Address that said:
I am sending this in regards to the recent purchase of our home at 8322 Regent Street Jonesboro, GA 30238. We feel that someone at the top should be aware of what potential homeowners run into and Hopefully no one will have to experience what we did. We were given a very hard time with getting the contract done correctly by a real-estate salesperson for the community in a reasonable amount of time to the lender for processing. There was NEVER a sign placed out in front of the home that read “SOLD”. There were a total of eight amended contracts sent that had numerous errors from the DR Horton sales agent to the lender. Our final walkthrough of the new home was scheduled for June 30, 2017 at 1:00 p.m., when we arrived at 12:55 p.m. we were told the walkthrough had been pushed back to 3:00p.m. We had to wait.
We were also advised that our closing time was initially at 9:00p.m. In Fayetteville, Georgia, but moved up to 7:00pm but did not start until 8:00p.m. No one sent us an update on how much funds were needed to close. All we had in writing was 4,086.42. that is what we wired through a wire transfer. We were surprised to have another 327.00 added to the closing for a Homeowners association. During the closing we were shown and read a transfer of utilities form where we were advised that we had three business days to transfer the services before the utilities were to be disconnected.
We were shown a Closing Disclosure that we were not aware of for 4,393.42 that was added at the last minute. After all funds from both myself and Konstanza had been received by the closing attorney the closing was completed, we were not given the keys because the attorney stated that no one was available from the lender to submit the funds to the seller, but we had a late night closing on a Friday so we had to delay three days from purchasing this home to get the keys. All of this compounded our ability to get movers to move our belongings so a lot of our personal effects were left behind in our old home because we had to be out by July 3, 2017.
Upon arriving at the new home on the evening of July 3, 2017 we had NO WATER. I checked the water meter and saw where it had been taken apart/ dismantled and shut off. I called the emergency plumber number listed on the Emergency contacts through DR Horton to no avail.
No one answered at all, and you could not leave a message because the mailbox was full. The first night we moved into our new home we had to stay at a Jameson Inn at 80.00 a night. The second night I bought 10 gallons of water for drinking and to flush the toilets. The third day July 5, 2017 I was able to find the builder that did the walkthrough and asked why we had no water.
On July 5, 2017, I showed Nigel (builder) the meter where the coupling had been removed and the water shut off. He seemed shocked as well because our neighbors to the left and right had water as well as the homes around us being built had water. ONLY OUR HOME was targeted even the water supply valves on both toilets had been turned off prior to our arrival. We signed during our closing a pest control certificate that was dated June 26, 2017 that the property had been treated and inspected.
The Termite treatment and bait stations were actually installed on July 19, 2017 that afternoon, I took pictures. We have been and currently have an infestation of ants and spiders in the home.
There are homes still being built around us and there are nails being left behind from those homes because one got in my right rear tire costing me 60.00 to replace the tire. We also have to caulk around the windows, baseboards and entrances where the pipes for water come into the home to try and block the insects.