Joyce sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I am so disappointed with Century Link. We moved Friday. Century Link came today to set up our internet and landline. After the technician was done, he left and our phone does not get a dial tone. I have called 6-8 times and gotten that many excuses:
1. Wait an hour and it will have a dial tone.
2. Wait 12 hours and it will have a dial tone.
3. Your technician was contacted and will call you in one hour on your cell phone.
4. You need to call for repair.
5. Etc.
This is totally unacceptable, especially because my husband has cancer and we rarely, if ever, use the cell phone. We cannot be reached by our landline. Should we just cancel Century Link and sign up with other providers who have been sending us all kinds of “deals” since we sold our other home and bought this one?
It is 6:30 pm Pacific Time now. I’m exhausted just trying to get through to customer service people on the phone who refuse to help me. It is creating such tension in our home – tension we don’t need because moving is enough tension in anyone’s life.
In addition, my special deal with CL expired a long time ago. I was told recently that I could sign up for another "deal." But nobody will help me with that either. With our medical bills for my husband's colorectal cancer, where chemo and radiation left him with neuropathy in his feet and pulmonary problems (he's 83), paying nearly $100 a month is a hardship.
I read all the reviews written by customers of CL and can't believe it can be as bad as they make it. Has CL grown too big too fast?
Joyce
