RANDEE BERNAL sent a message to Marvin R. Ellison President of J. C. Penney Company Inc.- email address that said:
I am so upset shopped on Cyber Monday only for web to go down and had to start all over . Then when about to pay got message ERROR ACESS DENIED AND TIME SAID 2HRS AND ? MIN LEFT. Never able to finish transaction with 18 items in cart. Called the customer Service and NO ASSISTANCE OR HELP OR PERSON JUST ON GOING RECORDING THANK YOU PLEASE HOLD A CUSTOMER SERVICE WILL BE WITH YOU, WHICH NEVER HAPPEN OVER AN HOUR AND LOST ALL!!!! never again will shop JCP WITH THIS TYPE OF SERVICE!!!!
