Ann sent a message to Dan Schulman – President and CEO of PayPal – Email Address that said:
I am sorry to have to be contacting you like this, but I don't like being spoken to by one of your staff in the manner she did. Her attitude is absolutely ridiculous if not RACIST towards me. If you would care to look through the history of my complaint about Paypal, you will see how rude she was. Both my husband and I spend a lot of money through Paypal but if this is how your staff speak to customers, then I am seriously considering using bank transfers to pay for my Ebay items. I do hope you act on this email, but I can assure you that if nothing is done about this person (Sumak) then I will take our business elsewhere.