Christina Gude sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. email address that said:
I am thoroughly disgusted with DIRECTV and have spent countless hours talking to countless (ignorant) people on my matter-at-hand. I am being charged MONTHLY for a service I terminated in July and also told my equipment was never returned (I returned 3 days after termination-of-service)...I DEMAND to talk to someone HIGHER UP than the "flunkies" to who Ive been routed. I WILL take this to the media if I cant get satisfaction. I am currently "out" $491 and am a senior citizen on a fixed income.........need I say more??????????????