Kalila sent a message to Doug Parker CEO, American Airlines Group that said:
I am very disappointed with my interactions with American Airlines for the past week. When originally purchasing my tickets for my husband and I to go home for the holidays, I had selected Sunday December 21. When I received my confirmation email, I forwarded it to my family who would be picking us up at the airport and within minutes of receiving my email, they contacted me to inform me that the date for our departure was incorrect and changed to Wednesday December 24. I called back within 12 hours of the time of purchase to have the fix corrected. I was then quoted and charged an additional $174.00 over the phone per ticket due to change in airfare cost. Why am I paying for your key punch errors? I selected Sunday December 21 when the fare was $485.58 per ticket. We were adamant at the date and price as we have appointments in the Tampa area on the 22, 23 and 24. I have attempted to rectify this problem multiple times with the customer service representatives and supervisors (names can be provided if needed). I would appreciate if this problem could be rectified as living on a serviceman's budget is very restrictive, and in addition he will be deployed overseas for the next three years. Thank you in advance for your consideration and positive attitude for resolving this issue for us. Concerned wife of a US serviceman, Kalila
