Linda sent a message to James E. Meyer CEO, Sirius XM Radio Inc. – email address that said:
I am very dissappointed in Sirius, as my Starmate (Model ST2), was disconnected without even a written letter to me letting me know that, this radio would no longer get me a signal for my radio. I had to purchase $159 another radio, only to find out it wasn't as the Customer Service said, when I purchased it. I asked for a radio that would play both at home and in my car and when the package arrived, it did not have the power adapter for the home. I feel as a customer who was inconvenienced, they should have in good faith just mailed me the power adapter for the Starmate 2 as I was a good sport and took the news about my ST2 . Truly, Sirius nee ettiqutte to step up their customer service and take the motto "the customer is always right." Here I have a $50 credit in my account, but I can't use it, I have to use my credit card to purchase a power adapter. I was so frustrated with the lack of compassion, that I endured for the last 4 days. I am in East Stroudsburg, PA and my radio is not working. No one seemed to know what the problem was. Then that one agent told me that the FM signals for my ST2 was no longer available. I took it like a good sport ordered another radio the next day waited 3 days until delivery only to be disappointed again. Now I had to order my own power adapter, as I refused to give Sirius another $$ from my credit card when they would not debit my credit a Sirius.
I thought you should know the things that go on with your company and for 2017 Sirius should go all out to address every customer who believed enough in them to do business with them. As there is now a lot of competition out here against Sirius with internet radio like AOL and and Slacker Radio. If you want to be #1, the company has got to act like it.
Thank you for letting me air my view. Linda
