Stephanie Johnson sent a message to Thomas J. Folliard - President and Chief Executive Officer of CarMax, Inc. - Email Address that said:
I am very upset about my last car purchase. A major repair that could have been life threatening was not completed. It is inexcusable. Luckily I purchased the Extended Warranty and saved my self over $2600, but I should not even be paying the $300 deductible. I couldnt get a service appointment because my CarMax is booked weeks out, so I also had to pay more for my repair. This is the 4th vehicle I have purchased from CarMax. I have contacted both sales and services managers with no return call. They wont even listen to my concerns. That is beyond unacceptable. Selling a vehicle with a known brake failure is not the standard that I have come to expect from CarMax. This car came to a COMPLETE stop on the free way three times!! We could have been seriously injured or much worse. I would like someone to contact me about this, so I can explain in full detail. Mr. Nash, your staff is cutting corners and they could cost someone their lives. The other corners they cut were not as serious, but still should be addressed. Tires, brake pad life, batteries....all of these things should be replaced when selling a car. I look forward to speaking with your representative in the near future. Thank you.
