Elizabeth sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
I am very upset that I bought a mattress from your store and it was nothing like the one in your store. It has a huge hump in the middle. Sales women said it would be a little harder than one on floor. But its got a hump and I am sleeping in a gutter, its worst than the one we are replacing that we had for 8 years. We just got it a couple of weeks ago. They want to charge us restocking fee, I find that wrong, we did not get what we paid for it was $3109.18 and I sleep on the couch. Please fix this.
