Rachel sent a message to David Novak Chairman and CEO, Yum! Brands, Inc. that said:
I am writing about a fraud situation that I am VERY upset about and have already contacted Pizza Hut about, to no avail. PLEASE DO SOMETHING ABOUT THIS! On Sunday July 26th I ordered a pizza to be delivered to my daughter who was spending the night at her friends house. The delivery guy fraudulently wrote on my signed credit card slip, a 25% tip of $5.00 for himself. When I learned of this through my bank two days later on Tuesday July 28th, I called Pizza Hut's 800 number to complain of the situation and to have not only my money reimbursed, but to also have that employee terminated. I was told that I would receive a call back very soon. Here it is nine days later and I have yet to hear back from anyone at Pizza Hut. As you can imagine, this only adds to my anger of the whole situation, and I am left to think that Pizza Hit not only doesn't take this seriously, but also doesn't care. I am tired of waiting. I am now letting you know that if you do not terminate this employee at once and refund my money, I will press criminal charges for fraud and theft, as well as let the press know of the situation and Pizza Huts lack of interest. I eagerly look forward to hearing back from you.