Courtney Calvin sent a message to Gerard M. Anderson Chief Executive Officer of DTE Energy Company Email Address that said:
I am writing to bring to your attention a serious issue I have had with your company. I have been dealing with this situation for 4 months. I owned a condo and was in the process of selling it. I also was renting an apartment so I have had two accounts. When I initially moved in to the apartment you had combined both my condo and apartment bills so I did not know how much each residence was being charged. That eventually was straightened out and I have been paying both accounts on time but as I started going over my condo statements they were fluctuating drastically and no one at your company was able to explain it to me with a valid answer why this was happening. The new owners of my condo took possession on August 16 and I placed a call to DTE on August 18 to have the service shut off on August 23. Apparently the women did not do this so there is no communication documented. I did not find out about this until 2 months later that I have been paying for a condo that I dont even own anymore. After being told that the only way I could get this reimbursed was by contacting the new owners and having them call DTE to notify you of the fact that they took possession on August 16 (which I think is ridiculous for me to contact owners I have never met). I did get in contact with them October 14 and they stated that they would contact you and notify you of this information. I called you a week later to find out what the status was and was told that no information could be given to me since it was no longer my account. So basically you are never going to credit me the money for the time that I did not live there and there is nothing I can do about it. I now have a bill for $225 that I feel I do not owe since it was your customer service that screwed up my cancellation date. I specifically told her the date that I wanted it shut off.
In the meantime I have not received a bill for the apartment since July and eventually will have a $500 balance or some crazy amount that will come due at some time. I once again called customer service and they stated that there was a hold placed on the bill because there was an investigation placed on the account. I did not ask for this for the apartment, I asked for one on the condo. I then called over 2 weeks ago and told them to release the investigation and start sending me my bills again so I can continue to know and pay what I owe. She said I would receive a bill in 7-10 days and have still not received it.
The amount of time and energy I have exhausted on this is absolutely ridiculous and I need action to be taken instantly. I deserve answers and a resolution immediately.
