Calvin sent a message to Darren R. Jackson – Chief Executive Officer of Advance Auto Parts Inc. – Email Address that said:
I am writing to let you know that I purchased a battery and your STORE #8720 improperly processed my refund and are REFUSING to give me any proper answers as to why my funds haven't been returned to my card.
My wife initially purchased the battery, after discovering that this was the incorrect battery, I returned the battery. I told the store associates that I didn't have the original card used to make the purchase with me. They replied, any card would suffice, so I gave them my debit card.
It has been almost three weeks since the initial purchase and STILL no refund has been sent. IT GET'S WORSE....after going to the store multiple times to rectify the situation, I have been treated RUDELY...multiple employees have laughed right in my face, pointed the finger at other employees and basically given me the run-around.
I am extremely frustrated, and this is coming from someone who have been buying parts and equipment from Advance since the 90's. This is basically a last-ditch effort for someone from your company to assist me with this lack of customer service.
Thanks,
Calvin
