Alicia sent a message to Edward W. Stack – Chairman and Chief Executive Officer of Dick’s Sporting Goods – Email Address that said:
I am writing you hoping you can solve this problem for me. I am a single mother of two little boys of which one plays baseball and the other plays baseball, basketball and football. my mother overheard them talking and heard them talking about needing a bad. my mother being elderly misunderstood and went to buy the bat as a gift for my older son. he did not need a bat he needed a glove. now my mother cannot locate her receipt from the purchase and i have a bat still wrapped in plastic that i can do nothing with because i went to your store and they would not allow me to exchange the bat for the glove even though they were the same exact price. i am not asking for a return it is an exchange. they said i need the receipt but i do not have it and my mother cannot find it. she does not use credit cards as she is very old and doesnt believe in them so she pays cash. is there anyway i can get this resolved? i purchase at dicks all the time since you are the closest sporting goods store to me. she purchased it at a dicks in miami (she lives in key west). please help me i cannot afford to go buy this glove and just ditch the bat. please contact me via email I live in Spring Hill, FL
