Richard sent a message to Mark Fields – President and Chief Executive Officer of Ford Motor Company email address that said:
I bought 3 Fords since 2011,my 2011 F150 super crew,I have rust starting behind both back doors,went to a dealership ,they took pictures and sent into Ford,Ford said they would not take care of the problem because it had not rusted thur,got a call from Paul he said the dealership would fix the problem for 2200.00 and Ford would pay 1100.00.It should not take that much to fix the problem. Send me the 1100.00 and I will have it fixed.I would love to have it fixed but if not I will go back to GM. , I really hope That Ford will take care of this problem. Thanks so much.
