Jessica sent a message to Maureen Chiquet – CEO of Chanel – Email Address that said:
I bought a pair of ear ring directly from your authentic Chanel shop last week and I strongly request for an exchange now. I'm your frequent customer and a fans of your brand for many years. I cannot believe this kind of design fault with such a leading high-end fashion brand in the world. I'm totally disappointed. I trust every single details of your brand. I never complain anything but this pair of ear ring is totally a mistake. No one in the world can wear them. No matter what type or shape your ear is, the ear ring cannot hold on the ear and just turn downwards. The cc logos face the ground which is totally unacceptable. This is totally a design fault. I don't think your designer will want anyone wearing this pair of ear ring on the street showing everyone the design fault while damaging your brand and reputation at the same time. You must give me an exchange immediately. This is a 100% design fault plus quality defect. I have the original purchase receipt. Please contact me via email. Looking forward to your reply soon.
