ABIGAIL sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
I bought a Samsung refrigerator from Best buy on Feb.15th, 2016.
1st delivery:2/19/2016
2nd D:2/23
3rd D:3/2
4th D:3/3
5th D:3/7
6th D:3/10
7th D:3/15
8th D:3/17
9th D:3/21
Best buy delivery team moved the refrigerator in and out more than 15 times from my kitcken to outside during delivery nine times. There were serious damages on the hall way, the steps, walls and kitchen floor.
case manage: Odwar
I opened a claim for damages and it took long times to process. Finally B/B said that my case had to be end because of the note that I made on 2nd delivery:the delivery team force me to sign not to claim for the wall damage at that moment. It was June 29th, 2016.
But they did not send me an any cancellation letter for this case.
case manager: Besty
I had to opened new claim for only floor ares. However I had to wait to connect with someone until Oct.4th, 2016. Dan Saunders:the senior Specialist/Executive Resolution Team finally responded my email and said that there was a new case manager.
Before his response, no one was responded my email and call. Every single person who helped to solve my case had been changed their job, position and even quit.Can you believe this?
Anyway I had to go over the case for fix my floor as soon as possible. However the new manager also did not responded after I sent the estimate that she asked. It was Oct. 19th, 2016.
I called many times and sent many letters, but no one responded include Mr. Dan Saunders in this time.
It was pretty long time to wait and
I want Best Buy to solve my claim and fix the damages that they made as soon as possible!
