Jim sent a message to Stephen Burke CEO, NBCUniversal, Inc. that said:
I cannot express what your brand reflects when it comes to customer satisfaction
I have contacted the FCC after several attempts to try and contact you or a senior member of your team. The FCC indicated you would respond to me in writing which never happened.
I simply tried to call and schedule a service call to address the intermittent sound on my cable TV today I was with your representative for 31 min. and 09 seconds until I had to ask her to call me back or let me speak to a supervisor. I refused to wait any longer no matter how nice the person on the phone was during this "customer experience".
You take money every month for an inferior product. I say this because what you advertise as your brand and what you deliver is a reputation travesty.
How would you suggest I schedule a service appointment and get a response from you as the FCC promised?