Jack R Grigsby sent a message to Leo P. Denault - Chairman and Chief Executive Officer at Entergy Corporation - Email Address that said:
I find it quite interesting you appear to be the only one in Entergy I can get in touch with. I was contacted by Entergy in mid February that a tree trimming crew would be out. As was going on vacation for 10 days late February through March 2 I I called Entergy ... NO ONE could tell me anything about who handles this or the vendor. Today, May 01 a employee od BDG trees shows up ... I have much to move and so on ... the BDG supervisor cannot give me a contact to his supervisor as I wanted to know why they just show up ... I then called Entergy and talked with a very nice lady Keiana and she did her best to find someone I could talk with to no avail. She said she would send in a complaint and someone would call me ... I wont hold my breath ... for a customer not to be able to talk with anyone of significance in your company does not say much about your company! I am retired and my last three years I was president of a small offshore wireline service company ... I had a personal relationship with ALL of my customers ... you should have someone somewhere who a customer could talk to ... However, I understand Entergy IS a public monopoly and We the People have to deal with your service Good or Bad ... I have a place in Clarke Co, MS and my electric service is through a co-op EMEPA and I am 30 miles out in the country ... their service would put Entergy to shame. I doubt I will hear from you, however, as for my electric power I have no other choice.
