I had a 145.00 credit that I wanted to extend and was told it – Gary Kelly email address

John sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. – email address that said:

I had a 145.00 credit that I wanted to extend and was told it would be minus $100.00 that's what other airlines would do not southwest thats why. I have only used southwest for years and years I have a southwest credit card I am a rapid rewards member and loyal to southwest flyer and was told by your customer dept. I should be happy with the 45.00 it could be zero very cold not the southwest I knew

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