Sarah sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
I had horrible customer service today. Our internet connection dropped out this evening, and after a two hour phone call, the soonest a tech could come out is December 23rd. This is absolutely unacceptable. I own a business. I work from home and not having internet access for two weeks will cost me thousands of dollars. We pay 10 dollars a month for a warranty that's not being recognized in a timely manner. We cannot go without an Internet connection for two weeks. Please help my husband and I get our service restored as quickly as possible. If we can't have a connection by the end of the week, we will be switching providers.
I would appreciate a phone call as soon as possible.