John sent a message to Joseph R. Swedish - President and Chief Executive Officer of Anthem, Inc. Email Address that said:
I had two visits for Therapy in December 2016.
Lst visit - was to be for evaluation for a medical devise I need. Got there and rules changed. NO evaluation. The therapist and I maybe spent 15 minutes talking therapy and I was given a sheet with four exercises to do at home. This was a very unpleasant visit! No evaluation like the woman sitting behind computer told me was going to be done at this facility.
2nd visit - Therapist and I went over again the four exercises, thats it..
Still have no evaluation for medical device I need!
lnsurance denied claim. $800.00 NO pre-approval like the woman sitting behind computer told me was approved. This woman and I talk three or four times, I asked every time if insurance apprwed therapn her answer each time YES its approved.
I have no need for incompetence. This was complete incompetence on Renowns part.
I expect Renown to take action on this rnatter.
