Catherine sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. that said:
I have a complaint I would like to discuss with you
Hello Sir, As you can see I am disgusted and I will not stop until I get resolution
TRACY called me from Directv claims center after 4 hrs ......
I was blamed by Mastec and directv for installing my own dish I HAVE BEEN A CUSTOMER PAYING ON TIME FOR 20YRS, DirectV INSTALLED A DISH WHICH HAS CAUSED WATER DAMAGED AND DENIED THE CLAIM DUE TO THERE INSTALLATION WAS CORRECTLY INSTALLED........... AND THEY BLAME THE CUSTOMER! IM A VICTIM OF DIRECTV SUB CONTRACTOR INSTALLING A DISH ON MY FLAT ROOF THAT HAS LEAKED AND CREATED WATER DAMAGE TO MY PORCH AND THIS COMPANY TOLD ME it was MY FAULT AND THEY DENIED THE CLAIM.... This is illegal to have an installer come out and claim no responsibility for there negligence