Dan Cassara sent a message to Craig Menear Chairman, CEO and President of The Home Depot email address that said:
I have a serious complaint that your company employees do not want me escalating to the CEO. Id appreciate someone, hopefully the CEO to contact me so that I can explain. I am the CEO of a national service company, one whos contractors spend a significant amount of money in your stores and frankly, I am appalled at how my personal home was handled. Phone: 925.577.3722 or email: cassara.daniel@gmail.com