Kelli Kysela sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. - email address that said:
I have an account with PODS and I would like to talk to you regarding my experience with your customer service supervisor (Kendra).
When I scheduled the POD, I was told that my POD would be picked up and stored at the OKC location on Air Depot road and that I would need to call 5 days prior to wanting it moved to the final location. I called today (Monday, July 17) and asked for the POD to be delivered on Friday, July 21. I was told this is impossible since it is located in Fort Worth TX and it would take until July 25 to get it to my final location. I have a recorded conversation with the initial customer service rep telling me my POD would be stored in OKC and could be delivered within 5 days. I explained this to the Customer Service Supervisor (Kendra Bowens) and she said she could not help. This is POOR customer service!! Please contact me so we can discuss further.
Thanks,
Kelli Kysela
kkysela624@gmail.com
