I have been a Century Link customer since 2003, but this – Glen Post email address

Diane sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I have been a Century Link customer since 2003, but this relationship might be coming to a close very shortly due to your billing process. I have spoken to at least two customer service reps over the past month about reducing my bill and after just receiving my bill on Nov. 16, 2016 my bill balance increased versus decreased. My monthly bill statement is 9-pages long with billing "details/discounts/taxes" adding up to over 3 pages.
As a previous consultant for ATT Bell Labs in process improvement and best practices benchmarking, your billing process is ineffcient, complex and not customer friendly or easily understood. I am very disappointed with the complexity of your billing system and statement. Is there a simplified statement than can be developed for your customers to clearly understand their monthly bills? Please respond and tell me that this situation will be improved for all your customers in the very near future. Diane