Bob sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Sir Mr. Rutledge,
My name is Bob
Dear Sir,
I have been a Charter customer from 2008 and have been very satisfied with your company's service. When I had a problem it was usually resolved in about a week. Your techs and phone people have been very professional.
Here's the BUT...since February or March of 2016 I have a constant problem with pay for view. It's very long and involved but basically when I reach my pre-set paid for view limit I receive a code that let's me know I have reached my limit. Here's were the problem starts.....regardless if I make a payment in full or even over pay (which I have) I can't start renting movies UNTIL I call an agent and have them reset my cable box. It's a lot more involved than what I have just described. I have spent endless hours on the phone with your agents and even three or four floor supervisors, the billing department and the tech people and NO ONE so far in your company has been able to resolve my frustrating problem. Your agents and other employees have been very nice and sympathic BUT my problem goes on and on and on.
An agent named James found a temporary solution and he made notes that other agents have been able to use but it still does not correct the problem.
I have had three or four tech at my condo and to a man they tell me it's a billing department problem. I've spoken with billing and they tell me that yes you have paid your bill in full BUT we don't understand why I'm not able to rent pay for view.
All that I ask is.....if I pay my bill that within 24 hours I can start renting again.
I hope that you can be the answer to this unpleasant situation.
Sincerely,
Bob
