Kathleen sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
I have been a client at your bank as well as your investment services group. The service provided to me by the investment group is pathetic. No return calls when I contact the local rep Massimo Morgenstern. Yesterday I tried to contact his direct supervision and still have not received a return call. I guess my account is not that important to your bank. Should you decide to retain my business I suggest someone calls me.
