Jeanne sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I have been a customer for over 30 years.
The past 2 years your companies customer service has gone from a 10 to a 1.
If you review my account you will see how many phone calls I have made in the past 60 days.
Your company has;
* Over charged my account
*changed plan without my permission
* charged me for services I specifically stated I did not want
* unbundled my account for the second time in 1 year. ( which I explained
In English that it had been a hassle in the past)
*put my password protected account at risk placing it under my name on the mailing address along with it on my bill.. It was very important due to the fact I am dissolving a long term marrage to a man who has created complications with my other bills.
* one of you representives hung up on me while I was explaining the situation
*I have lost money due to errors made and it has become extremely stressful and time consuming.
Having said this, I would appreciate if you can resolve these issues . In the past I was always thanked for being a loyal customer. Have not been told that for over a year now.
If my business is not valued by your company I can certainly choose another company.
Thank you for your time and I hope this can be resolved ASAP.
I sent in my payment for the rate I had last month which still includes long distant service I have clearly stated I have not used for decades.
I look forward to hearing back,
You may contact me by email or landline.
Not a satisfied customer,
Jeanne
