Donna Bidigare sent a message to Gerard M. Anderson Chief Executive Officer of DTE Energy Company Email Address that said:
I have been experiencing problems with the due date and billing for my DTE Energy bill since May of 2017. I have made numerous telephone calls to your company regarding this issue during the past 10 months and have spoken to countless representatives and supervisors to no avail.
My latest telephone call was just this morning. The representative I spoke with was very rude. She placed me on hold without even telling me she was doing so. I finally asked to speak to her supervisor and was eventually connected to a woman named Danielle (who stated she WAS a supervisor). Unfortunately, Danielle did nothing to resolve the matter either. All I received from her was more apologies. I was told (yet again) that DTE Energy is aware of the situation, that the problem is a “DTE issue” and that they hope to resolve it soon. When I asked when to expect a resolution, Danielle said there is “NO timetable for that to be done” and that it is a situation with the “I.T. Department.” Now, this is the same excuse I have heard MANY times over the past 10 months. I even asked to speak to an I. T. Specialist, but was told (once again, as Ive asked this before) that that was NOT possible.
I find it extremely hard to believe that a company as large as DTE Energy cannot resolve a customers complaint in 10 months time! Is DTE simply ignoring the problem?
Is it possible that someone “higher up” could contact me and work with me to fix this situation once and for all? DTE representatives and supervisors dont have the authority to do anything.
Thank you for your attention in this matter.
Sincerely,
Donna Bidigare