Renee sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I have been having many issues with Centurylink since I've agreed to their service for phone and Internet. I day has not gone by without an issue! Phone is always very static or dead. The internet is continusly go off an on making using the internet near impossible. I have complained about this to century link among other issues we have with billing and nothing seems to ever get done. Its always the same response, " we will need to up a trouble ticket to have someone come out to take a look at the lines and that I may need to pay a fee of $85.00 if the tech finds something out of the norm wrong! The other thing is also the tech schedules are 5-7 days from the trouble ticket being opened. It is unacceptable that I call in on MondayI 11/21 and I'm being told that maybe able to come out 11/26 by 7:45pm. Is this a joke!? Not only am I expected to to wait 5-7 days for someone to come again to look at the issue I'm having with phone and Internet but now I'm suppose to wait home all day on a holiday weekend until some decides to show up! I don't understand how they can allow there customers to not have working service for that long and yet not care to improve these repair or investigation dates. Serious the only thing wrong is that there service is horrible and they refuse to fix it but yet they take my money every month. I need help with getting centurylink to really do something to get my service working correctly.
I have email the BBB and the consumer affairs dept about your company and the service because I emailed centurlinks customer relations about my experience and what answers of corrective actions I am looking for. Today at 4:26pm I get an email from centurylink support rep Heather and her email reads as follows:" Dear Renee,
Thank you for contacting us. After reviewing your email and account it appears that you have contacted us and your issue has been resolved. Please email us back if you have any additional questions or issues, or if you still need assistance with the issue you emailed us about.
CenturyLinkappreciates your business and values you as a customer. Our goal is to provideyou with excellent service.
Sincerely,
Heather
CenturyLink"
This frustrates me because my issue has not been resolved! Phone does not work and the 10mbps I pay off every month drops frequently or vey slow approx. 3-5 Mbps on download and barely 1mbps on upload.
Today when calling into centurylink about the email I received, I was transferred to a bunch of supervisor who would escalate because they told me there is no way to escalate for a tech to come out or to give me a specific time slot! I have escalated to who the last rep I spoke to is the highest supervisor in the office available. I was put on hold for 10 mins and when the rep came on the line he told me that the supervisor was on another line and would call me back! 1hr later and still no phone cal.
I would really like my issue addressed ASAP or I will be looking for another carrier to get phone and Internet service from and this will leave me with no choice but to cancel with Centurylink!
Thank you for your time,
Renee
