Roberto sent a message to Chuck Surack Founder, President, and CEO, Sweetwater Sound Inc. – Email Address that said:
I have been more than patient with my order for a Korg Minilogue. You keep pushing my order back (four times now). You charged me on April 4th - $502.24. Paypal Transaction Even though your webpage states: Sweetwater does not charge you in advance for orders that are not in stock and ready to ship.
Please ship item out immediately or reimburse immediately.
Invoice date 4/1/2016
copy of invoice attached.
My Story as brief as possible:
I purchased a Korg Minilogue on Febuary 29th 2016
No news
I wrote sweetwater asking: Questions/Comments: When will the minilogue be available? I placed an order already, asked the sales "engineer" but no answer
March 4th - Ryan wrote:
left a message on "Virgil's" phone. the number on the invoice.
Cheers,
Ryan
Sales Engineer
Sweetwater Sound, Inc.
March 4th - Hi Ryan, no longer have that phone, please send response through here
March 5th -
Hi Ryan, Please respond via email. 1.- When you get minilogue in to ship? and 2.- please explicitlly explain de cancelation procedure in case I determine delivery from you takes too much time.
Please understand I in good faith purchased this item thinking it would ship out immediately. Only later when I was looking for delivery date that I found the mini fine print stating item would ship whenever you get it.
Do not phone me.
Thank you
March 7th - Ryan
Hey Roberto,
I\ve tried contacting you several times to let you know this is out of stock. What phone number would you like me to use for the future?
Cheers,
Ryan
Sales Engineer
Sweetwater Sound, Inc.
April 4th - you took the money. $502.24.
April 12th - Wayne Davis:
Hey Roberto,
The Minilogue ETA is showing the end of this month. I'll let you know when it arrives. Thanks again!
Cheers,
Wayne
Senior Sales Engineer
Sweetwater Sound, Inc.
April 27th
Hey Roberto,
The Minilogue ETA just changed, is showing around May 19th right now. Ill keep an eye on it, will let you know if anything changes!
Cheers,
Wayne
Senior Sales Engineer
Sweetwater Sound, Inc.
May 19th
Hello, Roberto!
It's Wayne's assistant here at Sweetwater. I received an updated ETA for your Korg Minilogue; we're now expecting it to arrive in early July.
Thanks for your patience — we'll send it on the way asap!
Musically yours,
Rebecca
Wayne
From your webpage:
When will my credit card be charged?
Sweetwater does not charge you in advance for orders that are not in stock and ready to ship. In the event that your order must be split (i.e., one item is in stock and one is backordered) we only charge for the part that is shipped. Once the balance of your order is ready to ship we will apply charges for that. One important thing to note here is that every order at Sweetwater is reviewed and attended to by a highly-trained Sweetwater employee before your credit card is charged to make sure that each and every order receives the personal attention it deserves.
Just terrible treatment with this purchase. We all have bad days, but these have been bad months.
Sorry guys, no cigar
--
Roberto
