Dana sent a message to Ronald L. Nelson – Chairman and Chief Executive Officer of Avis Budget Group, Inc. – email address that said:
I have been renting from Budget since JUNE and have spent thousands of dollars with your company, I am a retired public school teacher of 37 years. I recently had an experience with the Mgr. at the Akron Canton Ohio airport that was most upsetting and I would like to share this info with you or one of your assistants. Please contact me at your earliest convenience.
Cordially, dana
