Vanessa sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
I have been sitting in the New Carrollton, MD location for over 45 minutes. There are 2 associates helping other customers and another 4 or 5 associates walking back and forth. No one is recognizing that we are here. An associate by the name of Brian G reported to work and stood at the front counter with another associate who had been helping a customer since we got there. I did inform Brian that I had been there for 45 minutes and he just smiled and nodded his head even though I let him know I was emailing his CEO. His attitude was so nonchalant that I got even more upset. I wanted to bring my family over from ATT, Now m wondering if this is the right thing to do.
