Reuel sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
I have been without service since June 26, 2016. We had to wait 10 days and were promised service on July 7, which in itself is unacceptable! On July 7, we were contacted three times by a recorded message that said we were on the schedule for that day between 12 and 4. We waited all day, cancelled plans, just to have no one show up!! When we contacted Direct TV, the agent said we had some delay on our service order. We did NOT request that!!! And that it would be ANOTHER 10 days before we would receive service! THIS IS TOTALLY UNACCEPTABLE! Each day I call it becomes another day later! Now it is July 18th!!
Who runs a company like this!!
We are an elderly couple living in the country!!
I want this whole service CANCELLED! Now the agent is telling us that it would be over $400 to cancel this service!! Only if the service person doesnt show this next time, will she cancel our service! BALONEY!!
They have put us off repeatedly and I should be able to cancel my service because of your HORRIBLE customer service.
Your company STINKS!!!
PLEASE FIX THIS MATTER!! I have been a long time customer with several other properties with this service! NO MORE!! I will be moving to DISH now.
