Mark Hertel sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
I have enjoyed my experience with my cable company, and look forward to my weekends viewing my recordings and favorite shows. My DVR box failed and a customer service rep set me up for a service call. The dispatcher hung up on me after breaking 3 promises to have my box replaced. It is now 4:05 the next morning, too upset to sleep, I am letting you know that promises made in your good corporate name are not being kept and you should know.
