Alexis sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma that said:
I have experienced the most horrific experience with Pottery Barn ordering this Christmas season - having spent bundles of money and every single item I ordered is either wrong, is yet to be delivered, damaged, late, shifted to back-order (even though I was charged and promised delivery at the time of order) and don't even know where to begin. I placed these multiple orders on December 6, 7 and 11th and have spent more than 4 hours of phone time (no kidding) trying to resolve my issues with little resolution. The customer service reps are trying but I am beside myself with anger, disappointment and just disgust with Pottery Barn. Here are all of my order
I ordered all of these items for little children and pre-teens who won't understand why they don't have gifts from their aunt this Christmas. Trust me, I know this isn't the real meaning of Christmas, my issue is with this company and the utter lack of accountability and reparations for damage. Over the years I've spent thousands of dollars with the family of Pottery Barn companies both personally and for my businesses. Will someone please call me to discuss this so I don't have to spend more time on hold waiting to speak with someone who isn't empowered to resolve my concerns? Thank you.