Michael sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
I have had a problem with your cable company that nobody can fix. This has been going on five years now. I would like to one day just turn on the TV phone or computer and not call your company almost every week. I need your help please we have been customers for over twenty years and have hit a dead end with all available resources in your company. You can imagine how much time and money we have lost waiting and having service calls that have been worthless.
