Anne sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
I have just returned from Malaga and was charged for 4kilos of excess baggage. I appreciate my bag was over weight but having paid my €40 I was told I could put my hand luggage in the hold free of charge. Why was I not told I could have transferred items to my hand luggage. Not happy, although flight was very good disappointed at the extra charge.