Stephanie sent a message to David P. Steiner – President and Chief Executive Officer of Waste Management, Inc. – Email Address that said:
I have never been so disgusted with a customer service rep as much as I am with the two rude reps i spoke with from your company! I joined WM when i moved to my new home in New Hartford. I requested to receive bills in the mail so I know when to pay every three months. It has been wonderful since, however without notice and after paying over a 100 dollars i was told my services were canceled due to late payment! A payment i had to search for online because i never received my bill!! After explaining to both reps that I am a full time masters student and fulltime NYS employee with a busy schedule and many bills to pay and simply didn't have 100 dollars ready to go, i was told there was nothing they could do for me!! It's disgusting that because something went wrong on your end, i am paying for it..I am outraged and let down. My next bill is to be paid on august 20th (according to the website) which i have full intent and ability to pay by then but they said i had to pay it this second so they know they would receive it! I felt like they were implying i am incompetent scum! I'm wasting my time typing an e-mail you may never see with hopes that you can undo what your company has done and wave the re-activation fee i should NOT be paying! Thank you for your time and understanding Stephanie
