Patty sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma – email address that said:
I have no idea if you will listen to this message. Your company's customer service is horrendous. Is your company intentionally trained to be one of the most difficult companies to work with?
My order started out as opening up a credit card to buy an outdoor living set. I ordered a custom cover. When it arrived, it was clearly not the right one. I took a picture and called right away. The woman on the phone said it would cost me more to ship another one. I said that was unacceptable. She said she took care of it. A few days went by and I never received a shipping confirmation to confirm the pickup of the wrong cover. I called back and there was no record of that conversation. I finally had someone assure me a replacement would be sent, but it wouldn't arrive until September six. It is supposed to be here on September eight. We shall see.
What is more frustrating is that I ordered cushions for that set. I had to call the credit card to get the reward number. Noone told me that I had to use it all or I would lose anything I didn't use. I got an email asking if I'd like to use it. I asked if I could add something to my order and they said no. I have messaged many times asking why the rewards have not been posted. It was supposed to be posted over a week ago.
It shouldn't be this difficult. I am not sure how your company can have this poor of customer service and policies and still have a good business.
I want my rewards posted. I will then pay my balance and close the account. It is likely I will not buy anything from your company again. It has been almost ten years of situations like this and I'm done. It shouldn't be this hard and I shouldn't have to chase down my rewards or your screw ups.
Sincerely,
Patty
