Ong sent a message to Chua Sock Koong CEO, SingTel – email address that said:
I have recontract my mobile 0n 20/12/2016 and when I want to use the $25 voucher given by Singtel but was told it has expired.
Strange as I could only got the iPhone 7 plus and was told that the $25 voucher cannot be use and I think is only right for Singtel to credit back the $25 to my account as I was not told of any expiry date for I thought it was for my recontract usage.
Kindly look into it and your understanding is greatly appreciated.
