ANCATEU DAN SORIN sent a message to Michael OLeary - CEO, Ryanair - Email Address that said:
I have sent you an email on 24.06.2017 2.23pm with this content:
I made a reservation yesterday for the following destinations :
1.trip to Milan Bergamo 11.09-21.09 M123RK
2.trip to Mallorca 11.09-20.09 SQGIXC
I made those reservations not knowing that I have a serious problem, a medical one.
In that period (September 2017), probably one of the passengers on the booking will make a medical intervention.
Please tell me if it is possible to cancel for me the booking because there are 24 hours from the booking and the transaction is not done yet by the bank.
After the discussion on CHAT with one of your staff, I completed to Complaint-Other
TID 3559664 and 3559737 for the flights Timisoara-Milan Bergamo and same day Milan Bergamo-Mallorca.
Unfortunately, after the discution with my family, I knew about her medical problems, but I didnt know that she was at the doctor 3 days ago and the doctor said he will make an appointment when he finishes his holidays and after a second consult, he will proceed to do a surgical intervention on my wife after the date of 10.09.2017.
Imediately when I knew that (in less than 24 hours), I have sent you the emails and the Complaint_other mentioned and a PDF document with recent diagnostic for ANCATEU ANCUTA, even our programed trip is in september.
In attachment,I have sent you the medical diagnostic : Deep disc herniation.
If it is possible, as your consideration, I ask you to understand the case and CANCEL THE TRANSACTION BECAUSE IT IS NOT YET SETTLED BY THE BANK IN ROMANIA.
Please sent me an email with your agreement and I promise I will be more careful next time.
Thank you.
