JANET sent a message to Stuart Gulliver Group CEO, HSBC Holdings PLC – email address that said:
I have spent the passed two days, probably clocking up over half an hour on the telephone to your Bank and NOBODY ANSWERS YOUR PHONE. HOW CAN YOU KEEP YOUR CUSTOMERS HANGING ON FOR LONG PERIODS WAITING AND WAITING TO NO AVAIL? I WANT TO RESET MY INTERNET PAD, NOBODY HELPS. I EVEN WENT INTO MY LOCAL BRANCH, THEY, TOO, COULD NOT HELP. MR GULLIVER, HOW ON EARTH CAN YOU RUN A BANK IN THIS WAY? ARE YOU GOING TO PAY FOR ALL THE CALLS, ARE YOU GOING TO PAY FOR ALL MY TIME I HAVE SPENT ON THE TELEPHONE TO NO AVAIL? I HAVE BANKED WITH YOUR BANK FOR OVER 35 YEARS AND GOD KNOWS WHY I BOTHER.