Safah sent a message to Carol Meyrowitz President and CEO, TJX Companies, Inc. that said:
I have to comment on the ABSOLUTE WORSE EXPERIENCE EVER ENCOUNTERED AT ANY ESTABLISHMENT!!!! I have been a long time customer at Marshalls and their existing brands. I had the misfortune of walking into the Marshalls (Store #842) located in Middletown, NY. This is not about the unorganized shelves of shoes or the uncleanliness of the store....this goes far beyond outrageous! There were only 2 cashiers whom looked very young and uninterested in moving the growing line along. I was called to the cashier of Melissa, a young messy disheveled, unprofessional looking young lady (looked like she had a rag on her head). I asked her very quickly for the manager only because I wanted to purchase a dress that had two areas that needed stitching but was the only dress that fit my very tiny niece and I could step aside so she could call the next customer. She seemed bothered by the request and she proceeded to direct me to Tia with much attitude, and was informed she was not a supervisor or manager....so I again requested Renee the manager. I asked Tia to call the manager, and she very quietly and timidly called the manager Renee. All the while, Melissa the cashier was talking under her breath. I requested that she not mumble under her breath about me, and she continued to insist very rudely that "I didnt know what she was doing"! When Renee (the supposed "manager") came up, I proceeded to explain how rude and unprofessional Melissa was and while doing so, Melissa continued to argue with me in the presence of her customer, her manager and my family members. When I started to become more frustrated and upset and request from the manager to intervene, she stood there blankly while Melissa continued to speak. I screamed that Melissa should not be dealing with the customers and that I was talking to her manager, and Melissa proceeded to THREATEN ME IN FRONT OF MY FAMILY, HER MANAGER RENEE WHO STOOD BY QUIETLY!!!!! She stated that if " I wasnt on the other side of the desk, it would be a different situation!!" I moved over and slammed my hand down and said "what are you going to do???" HER MANAGER FINALLY SPOKE UP AFTER CONTINUED ARGUING AND EVEN WHEN SHE ASKED MELISSA TO GET OFF THE FLOOR SHE REFUSED TO GO! WHEN SHE FINALLY LEFT THE FLOOR, SHE PASSED MY HUSBAND AND MY TWO MINOR CHILDREN AND SAID "IM NOT THE ONE BOO BOO!!!". if this is an example of the way a customer is treated in any of your establishments, I will happily take my business elsewhere! I am sure you can find a better crop of employees than ones who represent your brand in this manner. I sarcastically stated to your horrific manager " thank you for intervening and apologizing for the actions of your staff", she still looked at me blankly. It wasnt until I paid for my purchases (only because my niece wanted the dress did I purchase anything at this establishment) did Renee decide she wanted to apologize for which I replied "too late!". While I understand that the customer is considered "right" at all times, I agree that some can be challenging. I in no way claim to be right in all instances, and am not happy that I allowed this low class trash to engage me in such a manner, BUT, the manner in which I was handled and the whole situation was handled by your less than capable manager should be an embarrassment to you brand!!! If your management team cannot handle the very rough ghetto staff they have employed at this establishment, than maybe you need to get Management that can! Melissa was returned to the cashier to deal with other customers after my being threatened and disrespected! She would have been fired at any other establishment for threatening me, or suspended at the VERY LEAST!!! If this incident occurred with me, I can assure you it has happened before with other customers! This group of employees are an embarrassment to your Brand and I will happily take my business elsewhere!
If this is not acceptable to you or your organization, please contact me TY Safah
