Michele sent a message to John B. Koch, Chief Executive Officer and President, PODS Enterprises, Inc. – email address that said:
I have used PackRat on numerous occasions without issue. I decided to use PODS for my latest moving /storage needs have regretted that decision from day 1. The first POD delivered was wet inside. The delivery driver said it was a water stain, and I shouldn't worry about it. I knew better, so I waited for the next rain before packing . Sure enough, the POD was leaking. I called to have it replaced, to have a credit issued (this took over a month). I have a balance due, am ready to pay it, but I can't find anyone in your company with enough common sense to look at my account from the customer point of view. All I keep hearing is that the computer system won't allow them to make the adjustments necessary to correct my balance due. I don't know why I should pay money I don't owe - I was told I have no choice because your company is essentially holding my possessions hostage, I have to pay whatever PODS says I owe. I would appreciate the opportunity to explain my position to someone who has the intelligence to follow common sense logic, the authority to correct the problem. Thank you in advance for your prompt response.
Sincerely,
Michele
