Nancycleary sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
I have you two phone messages, but I suppose you are too busy. I have used sears products forever. Our five year old washing machine broker - the deliver another one - did no work - then they deliver another one - the same machine and it did not work. We have have a may magtag and it does not work. I want some help, and assistance.