Kerry sent a message to Richard Fairbank – Chairman and CEO, Capital One – Email Address that said:
I have yried to close my account 3 times now, its looking like im going to have to contact your company again for a 4th time to close the account. I have been doing this since August, which you should ve able to confirm is a lot longer than the 14 days you quote. However when i try to ask for email confirmation or info on where about in the "process" it is to closure, i get told that its not been closed. Can you close my account instantly otherwise i will be after compensation. This is disgusting that i have to constantly contact you for something that should be simple. When i first tried to close the account i was in credit, it has been paid off completely. Just to make you aware i work in customer relations
Disgusting behaviour on your part
Kerry
Extremely disatisfied customer
