cheryl sent a message to Jane Fraser CEO, CitiMortgage that said:
I hope all is well, and you have a Good Christmas and New Year. I'm writing you to ask, Do you forgive loans when both the borrower and co-borrower are deceased.
Both my parents are decease and Citi has been working with me, I do have a disability and I'm doing much better.
I watched both my parents pass away, And I tried to keep up, it got hard. I want to stay in my parents home. Both my parents passed away here and I want to stay in our home.
Will you help me by discharging this loan, You can reach me
Shani is my homeowner Specialists.