Gina Clark sent a message to Thomas M Rutledge that said:
I, initially, had cable installed on 3-23-17(tech Chris). For different periods following, there were questions amid the household concerning long buffing periods with our computer and periodic awkwardness with tv. I learned, ultimately, from a service tech(Bradly) on 3-10-18 that my system had been improperly installed(unflush connectors-signal gap)-connectors replaced)Signal still not great. I was then told by your CSR that a supervisor would now be out to exclusively inspect system and insure corrective measures. On 3-20-18 tech Louis(not supervisor) replaced router(called existing router "dinosaur"). Signal went from 41 to 98Mbps. There are several intermittent contacts with CS where I am displeased. I'm certain the "call text" reflects it all. I have made two attempts through Headquarters switchboard(last being Carol) to speak with someone in corporate to no avail. Everyone is elusive with knowledge of contact "know how" and I am diverted back to CS. Have spoken to Sam, Jeff, Josh and one other person, who all claimed to be supervisors and yet have never obtained the pertinent information(contact Bradly about findings with connectors and detailed explanation given to me). It is obvious that poor installation is a strong contributing factor, in addition to outdated router which was not replaced by previous techs. Josh did, however, post a $173.78 credit to my account even though he never received "sought after" details, so he says. I wish to speak to a higher up, such as yourself, who can offer genuine insight into this issue with proper investigation and insure me that I have been properly compensated for the hassle and frustration I have endured to finally have my service running correctly. Your prompt response if most definitely appreciated. Thanking you in advance.